Director of Meetings and Operations Support

Overview

The national offices of the Presbyterian Church (U.S.A.), A Corporation (“A Corp”) “PC(USA)”, based in Louisville Kentucky, serve with mid-councils, congregations, worshipping communities, and partner organizations to carry forth the mission of Jesus Christ. Approximately 400 individuals, diverse in race, age, gender, sexual orientation, faith, skills, and more, come together as colleagues to work for a world where justice reigns, peace prevails, and God’s love extends to all people. This community comprises the staff of national entities: the Presbyterian Life & Witness, the Presbyterian Publishing Corporation, Presbyterian Women, Investment and Loan Program, and the Administrative Services Group.

Basic Commitment: This position calls for a commitment to the mission of the Presbyterian Church (U.S.A.) as noted in its theological confessions, the Book of Order, and the actions of the General Assembly.

About the Organization

We are a mission-driven nonprofit of 250 people with national and international reach, guided by four core values:

The Director of Meetings and Operations Support is responsible for two distinct and essential functions: national meeting planning and internal operations support. This role requires the courage to navigate complexity, the nimbleness to adapt in a fast-moving environment, and the trustworthiness to steward organizational resources and relationships with care.

The Director works cross-functionally with the Director of Organizational Development and the Director of Financial Planning & Effectiveness, serving as a connective thread across the organization's strategic and operational life. The Director also works closely with different areas of the Administrative Services Group, particularly Building Services. This is a position for someone who thrives on building systems, serving people well, and leading with both competence and heart.

Areas of Responsibility

I. Meeting Planning & Support

Ensures the end-to-end planning and execution of the organization's national meetings and convenings; ensuring each gathering reflects organizational values and serves participants well.

• Oversee the design, coordination, and management all logistics for national in-person, virtual, and hybrid meetings and conferences
• Ensure the development and management of meeting budgets in partnership with the Director of Financial Planning
• Negotiate and manage contracts with venues, vendors, and service providers; look for efficiencies and exclusive use contracts if feasible and cost-saving
• Ensure the creation and maintenance of detailed project plans, timelines, and run-of-show documents for all major convenings, making sure information is available and shared as appropriate
• With partners, evaluate meeting effectiveness and incorporate feedback for continuous improvement
• Anticipate and respond to challenges and emerging needs with agility

II. Operations Support

Provides the infrastructure, systems, and support that enables staff and leadership to carry out the mission with efficiency and care.

• Oversee and continuously improve operational policies, processes, and systems across a 250-person national organization
• Develop and maintain effective feedback loop that enhance effectiveness.
• Partner with the Director of Financial Planning on operational budget management, procurement, and financial reporting
• Manage vendor relationships, contracts, and organizational resources with integrity and fiscal responsibility
• Support cross-functional initiatives with the Director of Organizational Development, ensuring operations align with people and culture strategies
• Develop and maintain internal communication systems and documentation related to operational support that support organizational transparency
• Identify operational gaps and proactively propose solutions that increase organizational capacity

Core Competencies

Service Orientation — Centers the needs of colleagues and the mission in every interaction. Follows through consistently and with care.

Emotional Intelligence — Manages their own responses under pressure and engages others with empathy and respect. Understands that effective operations depend on healthy relationships.

Cross-Functional Collaboration — Builds strong partnerships across departments and engages colleagues at all levels with confidence. Works fluidly with the Directors of Organizational Development and Financial Planning.

Accountability — Takes ownership of commitments and outcomes. Creates a culture of trust by doing what they say and holding their team to the same standard with clarity and care.

Comfort with Uncertainty — Remains steady and productive in ambiguous or shifting circumstances. Brings creative, solutions-oriented thinking to complex challenges and is willing to try new approaches when existing ones fall short.

Learning Orientation — Models curiosity and humility. Seeks feedback, reflects on experience, and stays attuned to what is changing — bringing a learner's mindset to both personal growth and how they lead their team.

Qualifications

Required:

• Bachelor's degree in a related field (nonprofit management, business or not-for-profit administration, hospitality, or equivalent experience)
• Minimum 7 years of progressive experience in operations management, meeting/event planning, or a related field, with at least 3 years in a leadership role
• Demonstrated experience managing complex national convenings
• Proven ability to manage budgets, vendor relationships, and cross-functional projects simultaneously
• Strong written and verbal communication skills across organizational levels
• Proficiency with the Microsoft suite of software products and project management tools and virtual meeting platforms
• Ability to travel nationally as required (estimated 10–20%)

Preferred:

• Experience in a nonprofit or mission-driven organization
• Familiarity with organizational development or human resources practices
• Experience with financial reporting and budget oversight
• Certified Meeting Professional (CMP) or similar credential
• Ability to speak and understand Korean and/or Spanish

Additional Information/Benefits:

Compensation: 

Salary is commensurate with experience. A comprehensive benefits package is offered, including health coverage, retirement contribution, generous paid time off, and professional development support.

We believe a balanced life, with time for work, leisure, and spiritual nurture, makes us healthier and more productive colleagues. PC(USA) offers a competitive benefits package for eligible employees including 

PCUSA Commitment:

Our faith in God inspires our commitment to the values of diversity, equity, inclusion, and belonging and is grounded in scripture, the Constitution of the Presbyterian Church (U.S.A.), and actions of the General Assembly of the Presbyterian Church (U.S.A.).

Presbyterian Church (U.S.A.) is committed to being an Equal Employment Opportunity Employer as defined by the U.S. government, including gender identity and sexual orientation.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.